Returns & Refunds
Your experience matters. We approach every order with care, fairness, and respect.
Last updated: April 9, 2026
At Zenyth, we want you to feel confident and supported with every purchase.
This policy explains how cancellations, returns, refunds, and exchanges work so expectations remain clear and fair for everyone.
Orders may be canceled within 12 hours of purchase.
After this time, your order may already be processed or shipped and may no longer be eligible for cancellation.
We accept returns within 30 days of delivery.
To be eligible for a return:
• Item must be unused and in original condition.
• Item must be in original packaging.
• Proof of purchase is required.
Some items may not be eligible for return, including:
• Digital products
• Personalized or custom items
• Hygiene-related items, if applicable
Once your return is received and inspected, we will notify you of the approval status.
If approved:
• Refunds will be issued to your original payment method.
• Processing time may take 5–10 business days, depending on your payment provider.
If you have not received your refund:
• Check your bank account again.
• Contact your credit card company.
• Contact your bank.
If you still need assistance, please reach out. We are happy to help.
We replace items only if they are defective or damaged.
If you need an exchange, please contact us with:
• Your order number
• A description of the issue
• Photos of the item
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
If your item arrives damaged or incorrect, please contact us within 7 days of delivery.
We will work with you to resolve the issue as quickly and fairly as possible.
We approach every situation with care, fairness, and understanding.
If something does not feel right, please reach out. We are here to support you.
We believe trust is built through clarity and care.
Thank you for choosing Zenyth and allowing us to support your everyday experience.
You are always welcome here.
Take a quiet moment — nothing needs to be rushed.
