Refunds & Returns Policy
Last Updated: January 3, 2026
At Zenyth, your satisfaction matters. We want you to feel confident, respected, and supported with every purchase. Please review the information below for details on cancellations, refunds, returns, and exchanges.
Cancelling an Order
You may request to cancel your order before it ships.
- Please contact us within 12 hours of placing your order to request a cancellation.
- Once an order has been processed or shipped, cancellation may no longer be possible.
If you’re unsure about your order status, reach out and we’ll gladly check for you.
Refunds
You may request a refund within 30 days of receiving your order in the following situations:
- You did not receive your order
- Your order did not arrive within the guaranteed timeframe
(1–3 business days for processing, plus shipping time)
- The item received is defective or not as described
Refunds are not available if:
- The order did not arrive due to factors within your control
(such as an incorrect shipping address)
- Delivery was delayed due to circumstances beyond our control
(including customs delays, natural disasters, or carrier disruptions)
All eligible products are covered by our 30-day money-back guarantee.
To begin a refund request, please contact us through the Contact Us page. We’ll guide you through the next steps.
Exchanges
Yes — exchanges are possible.
If you would prefer an exchange instead of a refund:
- Please contact us first to confirm product availability
- We’ll provide instructions before you return any item
This helps ensure a smooth and timely exchange.
Returns
If you are not satisfied with your purchase, you may return it for a refund or replacement. Please note:
- Return shipping costs are the buyer’s responsibility, unless otherwise authorized by Zenyth
- Please contact us before returning any item so we can provide return authorization
- Unauthorized returns may not be accepted
Once we receive and inspect the returned item, we will process your refund or exchange promptly.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened, used, or tampered with:
- Face and body products with broken seals
- Underwear with removed hygiene seals or labels
- Swimwear with broken hygiene seals or labels
- Pierced jewelry if the seal has been broken or altered
How to Request a Return or Refund
- Contact us through the Contact Us page
- Include your order number, item name, and reason for the request
- We’ll respond with authorization and clear, step-by-step instructions
If you have questions at any point, we’re here to help and respond with care.
