We want your experience with us to feel simple, supportive, and stress-free. Here are answers to the most frequently asked questions about ordering, shipping, returns, and other topics.
To place an order, browse the website, choose the items you love, and add them to your cart. When you’re ready, head to checkout and enter your shipping and payment details. It’s simple, safe, and fast.
We accept all major credit cards (Visa, MasterCard, American Express) and PayPal. You can read more on our Payment Methods page.
Yes. Tracking is usually available within 3–5 working days after your order is processed. For international orders or free shipping options, updates may appear more slowly. If you ever want us to check the status for you, email us at support@zenyth.site.
Most in-stock items ship within 2–3 working days. During busy seasons, slight delays may occur, but we always strive to expedite your order as quickly as possible.
Most U.S. orders arrive within a few days after shipping. We work with trusted carriers to make sure your items arrive safely.
Yes, we ship to many countries. International delivery times vary based on distance, customs, and local carriers. Some shipments may take longer than expected, and tracking may update gradually. We appreciate your patience and understanding.
Tracking updates may take extra time during: * International deliveries * Free-shipping orders * Holidays or high-volume seasons If your tracking seems slow, please don't hesitate to reach out at any time. We’re here to help.
You can change or cancel your order within 12 hours of placing it. Email us at support@zenyth.site.
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and include proof of purchase. Visit our Returns page for step-by-step instructions.
You can reach us anytime at support@zenyth.site. Whether you have a question, concern, or feedback, your voice is welcome here. We respond with warmth, clarity, and respect.
We are a small, family-led shop, so we are not hiring at this time. However, we welcome thoughtful collaborations rooted in kindness, knowledge, and positive impact. For us, collaboration is not about money — it’s about: * sharing wisdom * supporting mental well-being * improving accessibility * creating meaningful community growth If you feel aligned with this purpose, you’re welcome to reach out and share your vision.
Digital products are delivered instantly by email after your purchase — whether you are in the USA or anywhere in the world. You’ll receive a direct download link so you can access your files right away, with no delays.
Digital products are items you can receive instantly — such as guides, ebooks, checklists, or calming resources. Once you complete your purchase, a download link is sent directly to your email. There is no shipping time, no delays, and no extra cost. These products are available worldwide immediately. Physical products are items that must be shipped to your home. They follow standard delivery timelines depending on your location. • USA orders usually arrive quickly. • International orders may take longer and depend on customs and local carriers. Both types of products are chosen with care. Digital items support your personal growth and learning, while physical items bring comfort and ease into your daily life.
