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Physical products:

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

• A full refund if you don’t receive your order
• A full refund if your order does not arrive within the guaranteed time (1–3 business days, excluding 1 business day processing)
• A full or partial refund if the item is not as described

Are there any items I can’t return?

For hygiene and safety, some items cannot be returned, such as:

• Face and body products if opened, used, or with a broken seal
• Underwear or swimwear with broken hygiene seals
• Pierced jewelry if the seal has been tampered with

Digital products:

Due to the nature of digital goods, all sales are final and non-refundable once the product has been downloaded or accessed.

If you experience any issues (e.g., file errors or missing content), please contact us through our contact form. We’ll fix it promptly to ensure you receive everything as promised.

Exceptions (At Our Discretion)

• A corrupted or incomplete file that cannot be replaced
• Accidental duplicate purchases
• Technical problems preventing access that cannot be resolved

Please contact us within 3 days of purchase with your order number and a brief explanation.