Refunds & Returns Policy

Last Updated: November 3, 2025

At Zenyth, your satisfaction matters. We want you to feel confident and cared for with every purchase.
Please review the policy below for details on cancellations, refunds, returns, and exchanges.

Cancelling an Order

You may cancel your order before it ships.
To request a cancellation, please contact us within 12 hours of placing your order.
Once an order has been processed or shipped, cancellation may no longer be possible.

Refunds

You can request a refund within 30 days of receiving your order in the following cases:

• You did not receive your order.
• Your order did not arrive within the guaranteed time (1–3 business days for processing plus the shipping timeframe).
• The item you received is not as described or is defective.

Refunds are not available if:

• The order did not arrive due to factors within your control (such as an incorrect shipping address).
• Delivery was delayed due to circumstances beyond our control (including customs issues, natural disasters, or postal delays).

All products are covered by our 30-day money-back guarantee.
To begin a refund request, please contact us through the Contact Us page — we’ll take care of the rest.

Exchanges

Yes, you may exchange an item instead of requesting a refund.
Please contact us first to confirm product availability and receive exchange instructions before returning any item.

Returns

If you are not satisfied with your purchase, you may return it for a replacement or refund. Please note:

• Return shipping costs are the buyer’s responsibility unless otherwise authorized by Zenyth.
• You must contact us before returning any items so we can provide assistance and return authorization.
• Unauthorized returns may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened, used, or tampered with:

• Face and body products with broken seals
• Underwear with removed hygiene seals or labels
• Swimwear with broken hygiene seals or labels
• Pierced jewelry if the seal has been broken or tampered with

How to Request a Return or Refund

1. Contact us via the Contact Us page.
2. Include your order number, item name, and reason for return or refund.
3. We will reply with authorization and step-by-step instructions.
4. Once your return is received and inspected, we will process your refund or exchange promptly.