At Zenyth, your satisfaction matters. We want you to feel confident and cared for with every purchase. Please read our policy below for cancellations, refunds, returns, and exchanges.
Cancelling an Order
- You may cancel your order before it ships.
- To request a cancellation, please contact us within 12 hours of placing your order.
Refunds
You can request a refund within 30 days of receiving your order in the following cases:
- A full refund if you don’t receive your order.
- A full refund if your order doesn’t arrive within the guaranteed time (1–3 business days for processing + shipping timeframe).
- A full or partial refund if the item is not as described.
Refunds are not available if:
- The order doesn’t arrive due to factors within your control (e.g., wrong shipping address).
- Delivery is delayed due to circumstances outside our control (e.g., customs issues, natural disasters).
All products are backed with our 30-day money-back guarantee. Simply contact us through the Contact Us page, and we’ll take care of it.
Exchanges
- Yes, you may exchange an item instead of receiving a refund.
- Please contact us first to arrange exchange details.
Returns
If you’re not satisfied with your purchase, you may return it for a replacement or refund. Please note:
- Return shipping is at your expense unless otherwise authorized.
- Please reach out to us prior to returning any items, so we can assist you with the process.
- Unauthorized returns may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned if opened, used, or tampered with:
- Face and body products with broken seals
- Underwear with broken hygiene seals or labels
- Swimwear with broken hygiene seals or labels
- Pierced jewelry if the seal has been broken or tampered with
How to Request a Return or Refund
- Contact us via the Contact Us page with your order number and reason for return/refund.
- We will respond with authorization and instructions.
- We will process your refund or exchange once we receive and inspect your return.