Last Updated: January 29, 2026
At Zenyth, your satisfaction matters. We want you to feel confident, respected, and supported with every purchase. This policy explains how cancellations, refunds, returns, and exchanges work, so expectations are clear and fair for everyone.
Order Cancellations
You may request to cancel your order before it ships.
- Cancellation requests must be submitted within 12 hours of placing your order
- Once an order has been processed or shipped, cancellation may no longer be possible
- If you’re unsure about your order status, please contact us and we’ll gladly check for you
Refunds
You may request a refund within 30 days of receiving your order in the following situations:
- Your order did not arrive
- Your order did not arrive within the stated timeframe
(1–3 business days for processing, plus shipping time)
- The item received is defective or not as described
Refunds are not available if:
- The delivery issue was caused by an incorrect or incomplete shipping address provided at checkout
- Delivery delays occurred due to circumstances beyond our control, including:
- carrier delays
- customs processing
- natural disasters
- service disruptions
All eligible products are covered by our 30-day money-back guarantee.
To request a refund, please contact us through the Contact Us page. We’ll guide you through the next steps.
Exchanges
Yes — exchanges are possible.
If you would prefer an exchange instead of a refund:
- Please contact us first to confirm product availability
- Do not return any item without authorization
- We will provide clear instructions to ensure a smooth and timely exchange
Returns
If you are not satisfied with your purchase, you may return it for a refund or replacement, subject to the conditions below:
- Return shipping costs are the buyer’s responsibility, unless otherwise authorized by Zenyth
- Please contact us before returning any item to receive return authorization
- Unauthorized returns may not be accepted
Once we receive and inspect the returned item, we will process your refund or exchange promptly.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned once opened, used, or tampered with:
- Face or body products with broken seals
- Underwear with removed hygiene seals or labels
- Swimwear with broken hygiene seals or labels
- Pierced jewelry if the seal has been broken or altered
These policies are in place to protect all customers.
Caring for Your Items (Important)
To help your items serve you well over time, we encourage mindful care and proper use.
Please follow any care instructions included with your purchase. General care tips may include:
- Use products only as intended
- Store items in a clean, dry place
- Avoid exposure to extreme heat, moisture, or direct sunlight when not recommended
- Follow washing or cleaning guidelines provided with textiles or wearable items
- Discontinue use if damage, irritation, or unusual wear occurs
Proper care helps extend the life of your items and ensures they continue to bring comfort and balance into your daily life.
Items damaged due to misuse, improper care, or normal wear and tear may not be eligible for refunds or returns.
How to Request a Return or Refund
To begin a request:
- Contact us through the Contact Us page
- Include your order number, item name, and reason for the request
- We’ll respond with authorization and clear, step-by-step instructions
If you have questions at any point, we’re here to help and respond with care.
Contact Us
For returns, refunds, or exchanges, please reach out through our Contact Us page.
We’re committed to handling every request thoughtfully and fairly.
