Refunds & Returns Policy

Can I cancel my order?
Yes! You can cancel your order before it ships. If you need to change or cancel your order, please contact us within 12 hours of placing it.

Can I receive a refund if something is wrong with my order?
You can request a refund within 14 days of receiving your parcel:

• A full refund if you don’t receive your order
• A full refund if your order doesn’t arrive within the guaranteed time (1–3 business days, not including 1 business day for processing)
• A full or partial refund if the item isn’t as described

Full refunds are not available if:

• The order doesn’t arrive due to factors within your control (e.g., incorrect shipping address).
• Delivery is delayed due to circumstances outside our control (e.g., customs issues, natural disasters).

All products are backed with a 14-day money-back guarantee. Just send us a message via the Contact Us page, and we will refund your purchase.

Can I exchange an item instead of getting a refund?
Yes! Please consider using the Contact Us form to discuss the exchange details with us.

Can I return my purchase?
If you’re not satisfied with your purchase, you can return it for a replacement or refund—no questions asked. Please note:

• Returns are at your expense unless we authorize otherwise.
• Please reach out to us first, and we will be delighted to guide you through the return steps.
• Do not send your purchase back without authorization.

Are there any items I can’t return?
For hygiene and safety reasons, the following items cannot be returned if opened or tampered with:

• Face and body products with broken seals or that have been used
• Underwear if the hygiene seal or labels are broken
• Swimwear if the hygiene seal or labels are broken
• Pierced jewelry if the seal is broken or tampered with